Frequently Asked Questions
Have More Questions? Call us toll free! 1-877-420-3386
How long will it take to get my order?
If you selected ground shipping for your order, you should expect to receive it in 2-5 business days, depending on your location. A map is provided at checkout with estimated ground ship times. Ground orders placed before 4 pm Eastern time ship the same day. Ground orders placed after 4 pm eastern time ship the following business day.
If you selected next day shipping for your order, you should receive it the following business day by noon. The deadline for next day shipping is 7 pm Eastern time. Next day orders placed after 7 pm Eastern time will ship the following business day. Next day orders placed after 7 PM Eastern time on Friday will be delivered on Tuesday.
Do you share my information with anyone?
When it comes to your privacy, we are dedicated to providing you with a confidential ordering experience. The information we collect will be used only to make sure that your order gets delivered to you in the timeliest manner possible. We will never sell your information to a third party, or send you anything else in the mail.
What will my credit card statement look like?
Your credit card will be billed as '513 Ventures', and will not say anything related to party enhancers, vector shots or Red Dawn.
Can you write special instructions my package for the UPS driver?
To protect the privacy of our customers and staff, it is our policy not to write anything on the package. We suggest leaving a note for the UPS driver on your door if you would like them to leave the package.
Are you guys just running out of someone's basement or garage?
Unlike the majority of the websites that sell products online, we are an actual brick-and-mortar company. Take a look at our office tour video if you want to see where we work everyday.